No Signal issue on Raw Thrills Supersbikes 2 cabinet

[Pietjepuk]

For one of our clients we are trying to repair a Raw Thrills Superbikes 2 arcade machines.
Running on DELL Optiplex 3020 PC's

They have 2 cabinets that are connected together for multiplayer

Cabinet 1 works without issues as is. Also as stand alone

The problem started with Cabinet 2.
This units gives a "No signal" on the display on power up when it's in the cabinet
When we swap the Dell PC's between the two. To problem moves from cabinet 1 to cabinet 2.

We did a recovery outside of the cabinet connected to a different monitor. Now we have picture, and we can succesfully re-install the game.
The game boots to the "Please wait" screen and passes all the checks untill the USB Key is required.

After placing the PC back in the cabinet we are again greeted by the"No Signal" notification in the screen. No Bios splashscreen,nothing
If we connect the display that worked on installation with a replacement DVI cable the "No signal" issue persists.

We have swapped out all the hardware between the two PC's.
- Videocard (EVGA GeForce GT730)
- HDD
- PCI COM-port
- Power Supply
- Memory

The issues persists with PC 2.

We even bought a replacement Motherboard (VJ4YK), same issue.

We are at a loss, the only possible issue we can think of at the moment is that there is a BIOS setting what is causing the issue.

The manual refers to an Appendix B part of the manual for BIOS settings, but this is nowhere the be found. Not in the manual, nor online.

Does anyone have any suggestions?

 

[nem]

I think something went wrong with the installation process. Try reinstalling the game again, this time with USB key connected.

What's the monitor in the cabinet?

 

[Tonybolony]

lat time i had the raw thrills superbikes i remember correctly they had lcd screens in them ?

 

[Mrhide]

We did a recovery outside of the cabinet connected to a different monitor.

...and was that from the DVI port or something else? (vga? hdmi?)

What was the resolution?

If we connect the display that worked on installation with a replacement DVI cable the "No signal" issue persists.

was that the cable used above?

I would start over and take it ONE connection at a time in the cabinet to try and identify what is causing the issue

After placing the PC back in the cabinet we are again greeted

You can also make sure everything is connected in the cabinet AND THEN run the reinstall and see if that helps. That way everything is detected and all the required drivers will be installed.

from the manual:

Note: It is important that the USB cable from pc and power is connected to the I/O board before you proceed.
Hard Drive Recovery Procedure:
1. Open the control panel to access the pc.
2. Press the button on the DVD drive to open DVD tray.
3. Carefully insert the recovery disk into the tray.
4. Press the button on the DVD drive to close the DVD tray.
5. Turn OFF the pc by pressing the power button once.
6. Turn ON the pc by pressing the power button once.
7. Disk recovery process will begin automatically.
8. A message at the top of the screen will prompt you to remove the disk when process is
over. Press the DVD drive button to open tray. Remove the recovery disk and store
safely.
9. Turn OFF the pc by pressing the power button once.
10. Turn ON the pc by pressing the power button once.
Note: Do not interrupt power or reset the game during the following process!
11. The game will begin to initialize and load. It will typically take about five minutes to
complete.
12. The hard drive recovery process is complete when the game enters attract mode.
13. Proceed with control calibration and make necessary game adjustments. Please refer to
Setup and Test section of this manual.
-- End of Procedure--